PHED marks 2019 Customers Service Week with fanfare

*Management and Staff of PHED during MAP flag-off in Port Harcourt.

Mkpoikana Udoma

Port Harcourt — As the world marks the 2019 edition of Customers’ Service Week, the Port Harcourt Electricity Distribution Company, PHED, has lined up series of activities to join in the internationally recognized celebration.

Customer Service Week is usually celebrated globally in the first full week of October, and this year’s edition is with the theme, “The Magic of Service.”

PHED Corporate Communications Manager, Mr John Onyi, said some of the activities lined up include, visiting some customers at their premises, factories, etc, having direct interface with them with a view to getting immediate feedback that would lead to service delivery.

Onyi said the Chief Executive Officer of PHED, Mr Naveen Kapoor, would lead other management staff members to dole out gift items to deserving customers who have contributed to the sustainability of PHED through prompt payment of electricity bill. He described PHED as a customer-centric organization, with best practices.

He disclosed that PHED offices in Akwa Ibom, Bayelsa, Cross River and Rivers states are already wearing new looks, aimed at showcasing the importance of customer service and of the people who serve and support customers on daily basis, as proclaimed by the United States Congress in 1992.

“We are not leaving any stone unturned as PHED is fully prepared to identify with its customers by feeling their ‘impulse’ during the customer service week”, the statement said.

“The week-long celebration starting from 7th to 11th October 2019 would be capped with cutting of well decorated cake and lavish entertainment of customers, in order to further boost their morale and motivate them for their patronage.

“Customer Service Week provides a unique opportunity for service and support professionals around the globe, to join in a celebration of the important role that customer service plays in every organization.

“PHED joins other organizations in wishing our customers a happy customer service week.”